00_NEW FAQ RELATED TO THE ORGANISATION OF PROFESSIONAL TRAINING

In the recent past time Italy introduced many new rules and regulations concerning the restoration sector, as for example the restorer’s list, the introduction of the didactic credits, the definition of the didactic marks to obtain the warranty of restorer, the economic support at the external practical internships and the five year degree courses.
For this reason our Institute, which filed the request for the accreditation of its five year university courses, decided to promote a new different structure of its professional training restoration courses.
In this sense, starting from the academic year 2011-2012, the biennial courses and the annual specialization course will equip students with a perfect balance of academic and vocational skills with a practical and experienced approach strongly related to the organization of a series of practical sessions in laboratories, external sites and in particular of individual and collective practical restoration internships. Some theoretical sessions will be reduced or cancelled or replaced with meetings, seminars, long distance sessions, researches, individual sessions.
This new educational training structure has been designed with the aim to create an educational policy at the highest European level ensuring the best results in terms of practical didactic activities made in laboratory, restoration sites or internships. All these practical activities will cover a percentage from the 70% to the 82% of the total number of hours, while only the18% will be reserved to the theoretical sessions.

A_RR01_THE RESTORATION COURSES IN TUSCANY

The Regional Decree DGR no. 532 of the 22 June 2009 confirmed the traditional organisation of the restoration courses, they will be so structured as follows:
a biennium (1800 hours) that will grant the issue of the title of Qualified Technician;
a specialization year (900 hours) that will grant the issue of the title of Expert Technician.

The Institute has partially changed the internal structure of its courses. All the changes which will start from the academic year 2010-11, has been made according to the regulations made by the Regione Toscana, by the Provincia di Firenze and by the Italian Ministry for Cultural Heritage.

All the information on the new Regione Toscana professional formative system including the new recently approved qualification and professional figures can be found on the official Regione Toscana web address:
http://www.rete.toscana.it

A_RR02_THE VALIDATION OF THE INSTITUTE DIPLOMA IN ITALY AND ABROAD

According to the Regional Law n. 845 of 21st 12 1978, Regione Toscana organised the regional vocational training by means of a series of rules and regulations based on the European regulations and on the agreements with the Italian state. Our Institute is part of the Regional training system which has been recognised its courses since 1980 (Act n. 1881 of 12th.06.1980 and subsequent until the current Act no. 2840 of the 17th August 2009). The acknowledgements were granted by the Province of Florence due to the art. 17 comma 1 lett.b of the L.R. 32/2002. The Institute is accredited by the Regione Toscana under Law nr. 1722 of the 25th day of the month of March 2003. Accreditation code nr. 545. Certified ISO 9001:2000 IMQ/CSQ 9175.IPAR of the 16th day of the month of May 2005.
The title is also valid on the European countries thanks to the validation general system adopted with the European acts (89/48/CEE and 92/51/CEE), changed by the act 2001/19/CE.
More detailed information on the website http://ec.europa.eu
The professional qualification, as issued by a Regional institution, officially delegated by the Italian State due to the National Law no. 845 of 21st 12 1978, is valid on the whole National territory.

B_DD03_THE INSTRUCTORS AND THE DIDACTIC DEPARTMENT

The major part of the competences are managed by the General Direction: the project of the courses, the management of the laboratories, the students admission procedures, the internships selection, the exams organization, the process of competences evaluation (entry, mid term and final).
The didactic secretariat has the main goal to co-ordinate the activities of teachers and students.

Each group of courses of any single professional qualification is co-ordinated by a single teacher who is always a practical restoration teacher.
A laboratory tutor helps the teacher in the co-ordination, orienteering and placement strategies.

According to the current Regional legislation almost the 50% of the technical-professional teachers, must have at least a five years of certified professional experience in his sector.
In this sense more than the majority of our teachers has a 20 years certified practical experience.

B_DD04_ANNUAL AND WEEKLY TIMETABLE, DIDACTIC ACTIVITIES

The restoration courses have a duration of minimum 810 hours and maximum 900 hours for each year.
All the courses are intended for a full time participation because all students have to produce a certain number of practical sessions, theoretical topics.FAD sessions and individual studies.
The weekly timetable is from 4 to 8 daily hours, from Monday to Friday and its structure depends from the organization of the theoretical sessions, of the internal laboratories and of the external sites of practical internship sessions. In the practical internship’s site for example students are requested to work for eight hours a day

The study plan timetable includes also:
- distance training
- visits to exhibitions and sector firms
- conferences and visiting professors sessions
- seminars
- internal or external research and documentation
- intermediate checking
- diffusion of the final results
- placement and orienteering activities
The hours spent for the final exams are not included in the total duration of the courses.

B_DD05_ IS THE ATTENDANCE COMPULSORY?

Yes, it is compulsory.
It is mandatory for the final examinations admittance to have certified at least the 80% of the vocational tuitions and the 50% of the practical internship hours, when scheduled.
These percentages are to be calculated without the allowed absence time (certified disease, reasons due to force majeure recognised by the Province), which will not be calculated on the total number of absences.

B_DD06_HOW MANY STUDENTS ARE THERE IN EACH CLASS?

According to the current Regional legislation it is allowed a maximum number of 25 students in each class.
The Institute has anyway fixed a minimum and a maximum number of students for each Institute course (see the single course information report).
In order to promote a better one to one relationship between student and instructor, starting from the academic year 2012-2013, the maximum number of students admitted in the Institute laboratories is 10.

B_DD07_ON WHICH TYPE OF ARTEFACTS DOES STUDENTS WORK?

In order to assure an high quality of teaching, the Institute has always offered to its students the opportunity to work, during the practical laboratory sessions, on various artworks included in the Italian Superintendences lists.
A minimum percentage of interventions (almost the 20%) is made on other private original artworks:

All the practical laboratory interventions made by our teachers and students, can be considered as true “sponsoring” interventions made in favour of churches and monuments belonging to the city of Florence and they are so made free of charge, with the payment of only the used materials expenses.

B_DD08_ PRACTICAL INTERNSHIPS DURATION AND INSTITUTE CONTRIBUTION

Starting from the academic 2011-2012, the Institute fixed a new and different procedure for the practical internship organisation:
First year of the biennium
There isn’t an official practical internship training during the first year, but a series of free practical sessions during the months of July and/or September (60-120 hours).
Second year of the biennium
The second year includes a practical internship session to allow a breadth of experience and source of transferable skills. The session is scheduled in the months of April and May (250 hours). Separate practical units at this stage offer the opportunity, to the specialisation year students to follow free of charge some practical additional sessions during the months of July and/or September (60-120 hours).
Specialisation year
The third year offers opportunities for specialisation students to be involved in an intensive individual practical unit, during the months of March, April and May (400 hours) in specialised selected restoration labs.

The technical role of the Institute during the internship
Our programmes offer students the opportunity to work, in the practical internships preliminary steps (chose of the enterprise, training project) or during the practical internship training (collective tutorship) and in the final step (report and certifications) under the supervision of an Institute tutor.

The Institute economic support during the student’s internship
In order to support and to encourage all the internship’s activities, the Institute grants to each student an internship financial contribution (as refund of expenses and/or as argent de poche and as a refund of the eventual expenses made by the hosting institution), as follows:
For the practical internship of the second academic year students will receive a sum of 750,00 euro.
For the practical internship of the third academic year, during the months of March, April and May, students will receive a total amount of euro 1.200,00
In case of absences exceeding the 10% of the internship sessions, contributions will be proportional to the internship hours effectively made.
All the contributions will be granted a part of the other benefits given by the hosting institutions (travel, hospitality, argent de poche).
It is mandatory for obtaining the contribution to have certified at least the 50% of the practical internship hours. Under this percentage the Province of Florence will not validate the internship and will not grant the admission at the final exam. .

Notice
Sometimes, in spite of its thirty year relationships with its various partners, the Institute could face some difficult in finding practical internship hosting firms. Only in these limited cases the Institute, reserves the right to partially substitute the external internships with internal practical laboratory sessions. In any case students will be granted of the 50% of the prefixed economic contribution.
Due to the regional provisions students have to spend their period of internship in the territory of the province of Florence. Anyway, for particularly important projects of internship is possible to ask and obtain from regional authorities a special authorization for practical internships in Tuscany, in other Italian regions or abroad.

The new law relating to the practical internships system
The law 138/2011, which became effective on the 17 September 2011, at the title 3, art. no. 11, make a difference between the curricular internships (those ones followed during the formative training, before the final exams) and the non- curricular internships (those ones followed after the formative training and after the attainment of a Diploma or of a Degree). The law clarifies that " The duration of non- curricular formative and orienteering internships can not be longer than 6 months (including extensions) and that they can only be promoted in favour of neo-graduates or graduates no later than 12 months from the achievement of their degree". In this sense the Institute Direction will support all the non- curricular internships, but the formative project can not result in economic burdens borne by the Institute. The Institute Direction will help in any case the students after the final Diploma exams, communicating them all the opportunities granted by the restoration enterprises which have a cooperation agreement with the Institute and which normally host practical internship sessions during the academic year.

B_DD09_OUR DISTANCE LEARNING OFFER

Starting from the academic year 2011-2012 the biennial courses and the annual specialization course will equip students with a perfect balance of academic and vocational skills with a practical and experienced approach strongly related to the organization of a series of practical sessions in laboratories, external sites and in particular of individual and collective practical restoration internships. Some theoretical sessions will be reduced or cancelled or replaced with meetings, seminars, long distance sessions, researches, individual sessions.

Some of the disciplines will be delivered through a light blended formative training which is structured as follows: theory basic topics (or introductory seminars/conferences), individual distance study by means of two FAD platforms, eventual technical meetings.
The FAD sessions will be delivered through the platforms GRAPHOLAB and TRIO. Enrolled Students will be allowed to follow free of charge their on-line topics after having assigned their password by the Institute Secretariat. They will be allowed to work from school, from the Internet Point or from any PC capable to use the Institute Wireless connection.

This new educational training structure has been designed on demand of our applicants conflicting with the future University of Restoration. In this sense our Institute training policies confirms to be at the highest European level ensuring the best results in terms of practical didactic activities made in laboratory, restoration sites or internships. All these practical activities will cover a percentage from the 70% to the 82% of the total number of hours, while only the18% will be reserved to the theoretical sessions.

Most of the Institute FAD courses (light blended system) includes:
• A group of theory topics delivered by an Institute lecturer
• Individual distance study by means of a FAD platform
• A on-line checking and monitoring test
• A final written test in the Institute cared by an external lecturer
The Institute could organize in any moment some refreshment frontal sessions.

The final written exams in the Institute cared by the lecturers are normally scheduled after the practical internships end, in the first two weeks of June, just before the end of the academic sessions and the beginning of the academic course final exams.
After passing the final written tests, students who followed at least the 80% of the programmed hours will receive a Certificate of Attendance, containing the indication of the recognised CFP (Formative Professional Credits).

COMPULSORY FAD TOPICS - 2012-2014

B_DD10_ WORK SAFETY AND HEALTH AT WORK SESSIONS

The Institute has an own Safety Responsible named according to the current Italian laws.

Due to the regional regulations the Institute have to reserve at least 20 hours a year at the study of the problems connected with Work Safety and Health at Work.
The Institute organised all the problems connected with safety and health at work through a series of specific internal and laboratory sessions.

First year of the biennium
The sessions of Work Safety and Health at Work are compulsory. They will be delivered in the first weeks of the course, as follows: four theoretical sessions made by a sector expert and two laboratory sessions cared by the course lecturers. All the students absent in the first week theoretical sessions cannot be admitted at the practical laboratory sessions. Students are requested to take part at least at four hours on the theme of Hygiene at the workplace. Students are requested to take part at the distance learning sessions during the rest of he biennium and to pass a final check.
Second year of the biennium
The sessions of Work Safety and Health at Work are compulsory. They will be delivered in the first weeks of the course, as follows: two hours of refreshement sessions made by a sector expert and one practical laboratory session cared by the course lecturers. All the students absent in the first week sessions cannot be admitted at the practical laboratory sessions. Students are requested to take part at the distance learning sessions during the rest of he biennium and to pass a final check.
In order to be admitted at the practical internships and at the external sites students are requested to follow sixteeen specific sessions, part in the classroom and part through FAD sessions with a final check test.
Specialisation year
The sessions of Work Safety and Health at Work are compulsory. They will be delivered in the first week of the course as follows: four hours of theoretical sessions made by a sector expert and two practical laboratory sessions cared by the course lecturers. All the students absent in the first week theoretical sessions cannot be admitted at the practical laboratory sessions. Students are requested to take part at four hours of hygiene in the workplace and to follow a series of FAD sessions for all the rest of the year and to pass a final check. In order to be admitted at the practical internships and at the external sites students are requested to follow sixteeen specific sessions, part in the classroom and part through FAD sessions with a final monitoring test

B_DD11_ORGANIZATION AND DURATION OF THE DIPLOMA EXAMS

The final examinations valid for the competences evaluation and for the issue of the qualification title, will take place at the end of the course. The exams commission includes 4 members: a lecturer or an Institute delegate, two members named by the sector unions, the President named by the Regione Toscana.

The Institute fixes the qualification exams together with the internal responsible of the evaluation process. The exam is usually structured in two days. The first day is reserved to the “practical simulation test ” of a project (technical test and written reports); The second day is reserved to an oral discussion based on the results of the practical sessions and on some specific subjects chosen by the commission. Some integrative parts, can be added on commission request (battery tests, close questions, etc.); this is to verify and to complete the practical simulation tests. Students can enrich their dissertation with the help of integrated studies and researches.

After passing the final exams students obtains the following qualifications, which will be issued by Regione Toscana within two months from the date of the exams:
After the biennium: Qualified Technician in restoration
After the third year: Expert Technician in restoration.
At the end of all courses it will be also issued:
- A certification of the obtained Competences signed by the Direction.
- The Diploma issued by the Istituto per l’Arte e il Restauro “Palazzo Spinelli” signed by the President, the Direction and the course Co-ordinator.

B_DD12_ORIENTEERING AND JOB PLACEMENT

According to the current Regional laws, the Institute offers almost 30 hours of orienteering and job placement. The session is structured as follow:
- a round table with export and sector firms, for a total number of 8 hours
- a distance learning session, for a total number of 14 hours
- an individual session included in the practical internship.

C_AC01_ ARE THERE ANY PRELIMINARY SELECTIONS TO BE ADMITTED AT THE INSTITUTE COURSES?

The Institute accepts the applications at the professional courses only after an evaluation of the individual motivations, of the study titles and of the applicant references and certifications.
The Institute reserves the right to ask a preliminary individual talk with the Direction, to be held in Florence.
In particular limited cases the Institute can require the organization of an admission preliminary exam.

C_AC02_ADMISSION AT THE FIRST YEAR OF THE BIENNIAL COURSES

The Institute accepts the applications only after an evaluation of the individual motivations, of the study titles and of the applicant references and certifications. The Institute reserves the right to ask a preliminary individual talk with the Direction, to be held in Florence. In particular limited cases the Institute can require the organization of an admission preliminary exam.

Admission at the first year of the biennial course of Qualified Technician
In order to be enrolled at this type of courses is compulsory to have:
- An Italian diploma of a secondary school
- A diploma of a secondary school, or a equivalent title issued by a foreign State or:
- a three year professional experience in the sector or a competence level 2 EQF, to be certified by means of the entry competences evaluation process.

Notice
Applicants are requested to send the evaluation application to be downloaded from the Institute Website, together with a full documentation of their study titles and professional certifications.
The professional courses are reserved to a limited number of participants: admission is granted to the first 12 applicants who complete their enrolment procedures.

C_AC03_DIRECT ADMISSION AT THE SECOND YEAR OF THE BIENNIAL COURSES

The Institute accepts the applications only after an evaluation of the individual motivations, of the study titles and of the applicant references and certifications. The Institute reserves the right to ask a preliminary individual talk with the Direction, to be held in Florence.
In particular limited cases the Institute can require the organization of an admission preliminary exam.

Admission at the second year of the biennial courses
In order to be enrolled at this type of courses is compulsory to have a certification of admission at the second year issued by our Institute or by other recognised Italian institutions. Applicants in possession of recognised professional experiences, caan be directly admitted after passing a preliminary proper admission exam.

Applicants can be admitted at this course if they have at least five years of working activities in restoration or professional competences of level 3 EQF, to be certified by means of the entry competences evaluation process.

Notice
Applicants are requested to send the evaluation application to be downloaded from the Institute Website, together with a full documentation of their study titles and professional certifications.
The professional courses are reserved to a limited number of participants: admission is granted to the first 12 applicants who complete their enrolment procedures.

C_AC04_ ADMISSION AT THE SPECIALIZATION COURSE

The Institute accepts the applications only after an evaluation of the individual motivations, of the study titles and of the applicant references and certifications. The Institute reserves the right to ask a preliminary individual talk with the Direction, to be held in Florence.
In particular limited cases the Institute can require the organization of an admission preliminary exam.

Admission at the annual course of Expert Technician in Restoration
The Specialization Year is the natural completion of the preliminary basic biennium. The course is intended for all applicants who are in possession of a Biennial certification issued by our Institute or by one of the other Italian recognised institutions. The Specialization Year is also intended for all applicants who are in possession of clear professional experiences, which will be validated through a proper preliminary exam.
Applicants can be admitted at this course if they have at least five years of working activities in restoration or professional competences of level 3 EQF, to be certified by means of the entry competences evaluation process.

Notice
Applicants are requested to send the evaluation application to be downloaded from the Institute Website, together with a full documentation of their study titles and professional certifications.
The professional courses follow a close access admission criteria: admission is granted to the first 10 applicants who has been completed their enrolment procedures.

C_AC05_ADMISSION OF FOREIGN STUDENTS AND STUDY OF THE ITALIAN LANGUAGE

All the Institute courses are delivered in Italian.
All the sessions has a practical approach and for this reason, students are required to have a basic knowledge of Italian language that could help them in their integration in the city and in the school.

ADMISSION AT THE SUMMER AND SHORT COURSES
Admission at the summer and short courses, which have a mainly practical approach, requires a minimum knowledge of Italian as in the use of language in real daily life situations. This skill can be reached at the first language level: Beginners (Basic grammatical elements. Italian Core Vocabulary. Basic phonetic ability. Exercises of oral and written comprehension. Conversation).
Students can follow a preliminary Italian language level Beginners course at IIC of their country of origin, at the Istituto Michelangelo, one of the specialised schools of Florence, also one month before the beginning of the selected summer or short course.
Each student can improve his knowledge of Italian language through the free distance learning study of some topics, offered through our Institute FAD platform, that includes the Glossary of Art and Restoration Technique, by using a password that the Institute Secretariat will send him at the time of registration.
There will not be any exam or checking test of applicants knowledge of Italian language before the beginning of the summer or short courses.

ADMISSION AT THE ANNUAL AND BIENNIAL ACADEMIC COURSES
Admission at the annual and biennial academic courses, whose programme includes also some theoretical topics, is required a more correct and advanced level of comprehension, usage and knowledge of Italian language. These skills can be reached through the second level: Basic (Development of the basic grammatical structures. Development of the vocabulary skills. Improving of the adequate phonetic abilities. Conversation. Reading basic skills). Students can obtain their certification of basic level at the at IIC of their country of origin, at the Istituto Michelangelo, one of the specialised schools of Florence, also one month before the beginning of the selected academic course.
Each student can improve his knowledge of Italian language through the free distance learning study of some topics, offered through our Institute FAD platform, that includes the Glossary of Art and Restoration Technique, by using a password that the Institute Secretariat will send him at the time of registration.
Preliminary courses offered by our Institute
From the 3 September to the 12 October our Institute offers an own intensive corse of Italian Language, partially based on the study of the technical terminology of Art and Restoration, which allow students to achieve the Beginners level certification. Detailed information on the courses.
Checking and monitoring activities

According to the art. no. 6, AD 3679/09 of the Regione Toscana, is compulsory that foreign students have a knowledge of Italian language which can allow them to take part to the final exams. The Institute Direction will check the possession of the entry certification (Beginners) during the entry level procedures: The knowledge of Italian language is, in case of equal qualifications, one of the evaluation criteria for the admission at the courses. A final check will be programmed at the end of the annual or biennial courses and before the admission at the Diploma final exams.

C_AC06_ WHEN IS THE ENROLMENT DEADLINE?

The enrolment deadline is fixed in 20 days before the beginning of any course. The Institute in fact 15 days before the beginning of the course must communicate to the Regione Toscana the list of the enrolled students. The enrolment at the professional courses and at the masters will be closed 20 days before the date of beginning, in case of available places.
In case of risk of lacking of available places the competent office will directly contact the single applicants.

C_AC07_THE ENTRY CREDIT SYSTEM AND THE REDUCTION OF THE DIDACTIC SESSIONS AND OF THE TUITION FEES

The system of credits is an instrument which helps in the measurement of the evaluation of the amount and the quality of students work which is measured in a one hundred mark system. Each credit is represented by the measurement of the amount of work/learning which every student did in order to reach the programmed formative goals provided by any single course. A credit is equivalent to 25 hours of study, including frontal sessions, laboratory, practical works, internships, seminars and meetings, researches and individual work.

The Institute has activated the requested procedures for the validation of the entry credits level, due to the rules of the Regione Toscana DGR 532/09. The Institute has an internal own Expert in competences validation, the Director, Ester Calabrò.
The qualification of Expert in competences validation, that can be obtained only after passing a qualification exam made by a public commission, is compulsory for all the formative accredited agencies operating in the Regione Toscana, which had an own selected list of Experts in competences validation.
The expert is responsible of all the learning processes (checking of the entry credits, planning and arrangement of the intermediate and of the final exams). The expert does his works following the students credit documentation and if necessary by an individual interview. The assigned credits, can also be used in order to reduce the total amount of the formative process.

Can students use their entry credits in order to obtain a reduction of the tuition fees?
Yes, they can. After the decisions of the Credits Validation Commission about the students position, which will clearly show how and what single U.F. (Formative Units) or part of them, applicants could use the assigned credits for applying for a reduction of the tuition fees.
Applicants are so requested to send their curricula and all their study and professional qualifications (study titles and professional experiences certifications), which will be used for tracing a single personal student study plan.
How many credits are issued after the participation at the short, summer and professional courses? The amount of the credits is strictly connected to the frontal sessions followed during the course. It can be listed as follows:
20 hours: 1 credit / 32-40-50 hours: 2 credits / 80 hours: 4 credits / 100 hours: 5 credits.

D_AM01_THE TUITION FEES AND THE ADMINISTRATIVE REGULATION

The tuition fees are showed in the information report of each single course.
They are also showed in the administrative regulation which could be downloaded from the Institute Website.

The Institute Direction after checking the received documentation, send to applicants the: - Official Minute of the Evaluation Committee that assigns the eventual validation of the entry credits, their economic value and the subsequent reduction of the tuition fee. - the Administrative Regulation which contains the eventual reduction of the tuition fee.

Notice
The sending of the Admission Form does not oblige to the admission, neither in case of acceptance of the application by the Institute.
The enrolment is formalised only after the receipt of the: - the Administrative Regulations duly signed. - the payment of the first rate of the tuition fee. - the payment of the eventual admission tax.

Payment of the tuition fees
The annual tuition fee is made of four rates having the same amount that must be paid on the following maturities at the Secretariat of the Istituto per l'Arte e il Restauro (Firenze, Via Maggio 13 - 50125 Firenze):
First year 2012-2013: 1st rate, at the time of registration - 2nd rate, within the 15th October 2011 - 3rd rate, within the 10th December 2011 - 4th rate within the 18th February 2012
Second year 2013-2014: 1st rate, within the 21th June 2013 - 2nd rate, within the 14th October 2013 - 3rd rate, within the 9th December 2013 - 4th rate within the 17th February 2014 - Exam Tax, within the 21st April 2014.
Specialization year 2012-2013: 1st rate, at the time of registration – 2nd rate, within the 15th October 2012 - 3rd rate, within the 10th December 2012 - 4th rate within the 18th February 2013 - Exam Tax, within the 20th April 2013.
The Institute will start the procedures of expulsions against defaulter students after passing the 10th day of the fixed payment deadline.

D_AM02_ WHAT DOES THE TUITION FEE INCLUDE?

The annual tuition fee includes all what concerns the group didactic assistance:
- the teaching services and the tutorship
- library
- secretariat services and the issue of the certificates of attendance
- the materials and all concern the practical group activities
- main equipment and apparatus for safety during group workshops
- Inail insurance
- accident and casualty insurance with a primary insurance company
- the medical visits eventually requested by the Institute.
The annual tuition fee includes also the exam fee which is considered in a different way because it can be returned to students who cancel their examinations.

Notice
The tuition fee doesn’t include:
- the personal expenses for books or photocopies
- the personal main equipments and apparatus for safety
- all the travel and hospitality expenses on occasion of technical visits or practical internships in Italian or foreign structure (the Institute internships are ruled by the regulations contained in the art. B_DD08)
- The issue of historic or special certifications (visit the regulations published in the section Student Services).

D_AM03_ WHAT DOES IT HAPPEN IN CASE OF WITHDRAWING FROM THE COURSE?

According to the Italian legislative Decree no. 185 of the 22nd/May/1999, due to the European directive D97/7/CE, the student can withdraw from the contract within ten working days of having signed it, by sending a fax to the Institute, which must be followed by a letter sent by recorded delivery within 48 hours. In case of withdraw for any reason, including the afterthought, students have the right to receive a refund of all payment made.
All the payments made are refunded in case of lacking of available places in the selected course.
All the payments made are also refunded in case of cancellation of the course by the Institute due to the lacking of the minimum number of 8 participants within the deadline fixed on 20 days before the beginning of the course. Students can in this case, if interested in it, follow an alternative course with a reduction of the 10% of the tuition fee of the new selected course.
In case of withdraw from the course, the Institute will guarantee a partial refund of the payment made as follows:
- people who withdraw within the 30th day before the beginning of the course: 30% of the payment made
- people who withdraw between the 29th and the 21st day before the beginning of the course: 20% of the payment made
- in case of withdraw from the course from the 20th day before the beginning of the course: 0% (zero)
The withdrawing must be sent to the Institute by written communication.
On request of the student, the payments made can be used to be enrolled at any of the courses organised by the Institute in the successive 2 years.
In case of withdraw from the course within the 20th day before the beginning of the course and after the beginning of the course students has not right to any refund of the payments made.

D_AM04_ ARE THERE ANY FEE REDUCTIONS OR OTHER ECONOMIC FACILITIES?

Yes. See the section Facilities

E_SS01_CAN THE INSTITUTE HELP ME IN FINDING AN ACCOMODATION IN FLORENCE?

Yes,
the Institute helps only the enrolled students offering a list of the available accomodations in Florence. Each student should contact the owner for fixing the price and determining all the other services including payments. The Institute is not a property agency and it doesn’t assume any responsibility for apartments and services conditions.

More information